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What are the conditions to use ADShift's support?
Using our services
Our support ticket system is only provided for ADShift’s customers. In case you haven’t used any of our services yet, please submit your information at this link.
Contact your salesperson first
All of ADShift’s customers have a personal salesperson during their services. Please make sure that you have reached out to your salesperson before submitting a new request.
Comply with our policy
We only provide support services for businesses that align with our terms and conditions. We can decline to support your requests for any customers who do not comply with our policies.
Send us a Ticket.
Please send us the detailed issues that you are facing. The more details we have, the more chance we can solve the problem.
FAQ
1. Who can submit a support ticket?
Only active ADShift customers who comply with our Terms of Service and policies are eligible to use our support system.
2. Should I contact my salesperson first?
Yes. Please contact your assigned salesperson before submitting a ticket to ensure faster and more efficient support.
3. What information should I include?
Please provide your company name, ad account ID, platform, a detailed description of the issue, and any supporting screenshots to help us resolve the problem efficiently.
4. How long does it take to receive a response?
We typically provide an initial response within 24 business hours. Full resolution time may take 3–5 business days depending on the complexity of the issue and platform review process.
5. What issues can I submit?
You may submit requests related to account restrictions, ad disapprovals, billing inquiries, technical errors, or campaign-related concerns.
6. Can ADShift guarantee account recovery?
No. Final decisions regarding suspensions or enforcement actions are made by the advertising platforms.
7. Can ADShift decline my support request?
Yes. We reserve the right to decline support for accounts involved in policy violations, misrepresentation, or activities that breach our Terms.
8. How will I receive updates?
We will contact you via the email address provided in your submission.